- LOVE NICO: All Love Nico hand-screened items are made in-house and ship within 1-3 business days. In the case of a pre-sale we will announce the shipment day at the top of every page on the website.
- FRESHOTERIC: All FRESHOTERIC items are made by printing partners in various locations around the US and take an average of 5-8 business days.
- LOVE NICO: If you order $50 or more of our Love Nico items shipping is free within the continental US.
- FRESHOTERIC: If you order item(s) from our FRESHOTERIC line, shipping varies per item. We do not set the shipping prices for Freshoteric goods. They are set by the printing companies that handle the production and fulfillment of these items. In the future we will add shipping costs to each individual product page so there are no surprises.
We DO accept returns and exchanges for our Love Nico items. Write us at firstname.lastname@example.org to initiate the process.
In the case of FRESHOTERIC items we generally do NOT accept returns or exchanges as these are made-to-order customized pieces and we ourselves cannot recuperate any funds for them.
Contact us at email@example.com and explain your reasons. Include photos if applicable. Once we approve the transaction you are responsible for shipping costs of the returned item and everything must be in its original condition.
In a rare case we may issue a full refund if the item is damaged. Item must be returned to us before we will issue the refund. You are responsible for your return shipping costs.
SECURITY- REJECTED ORDERS
We use screening software to prevent fraud. On occasion certain orders are flagged and we may reject your order based on the criteria not met. Fraud is a very real problem for small companies. There are several methods we can use to attempt to verify your identity before rejecting an order. In certain cases we may not use these methods and will outright reject the order. If your address is outside the US we will reject the order outright with no attempt to contact you the moment it is flagged as suspicious.